Shipping Policy
Processing Time
- 5 – 20 business days
- During busy seasons (Black Friday, Christmas etc.), processing times may be longer. Please find the most up to date processing time in the announcement bar at the top of the site.
- All orders will be completed in chronological order
Local Pick Up
We currently offer free local pick up.
Please refer to our FAQ section for more details.
Shipping Times
- Canada & USD: 5-10 business days
- International: 2-5 weeks
After dispatch, Conniis Craft Studio is not responsible for any delays or lost mail.
Tracking is NOT provided for the following
- Small packets (USA & International)
- Envelopes for sticker orders.
All sticker orders are shipped via lettermail with no tracking. If you would like tracking, please select “tracked shipping” at checkout.
Lost Mail
We are not responsible for any lost mail.
If you selected untrack mailing and your order was lost, no refunds will be provided. However, you will have the option to have the order re-sent with a re-shipment fee.
If you selected tracked shipping and your order was lost, please email us at craftsbyconnii@gamil.com with your order number.
Customs
Buyers are responsible for any custom and import taxes that may apply. If you decline to pay the customs and the package becomes lost or discarded, we cannot offer you any refunds on the item or the shipping.
Connii’s Craft Studio is not responsible for any delays due to customs.